Orders Guarantees

Elettrodomex Srl guarantees the good quality of the products for sale on Elettrodomex.it and it is responsible to the consumer for any lack of conformity existing at the time of delivery of the goods. Elettrodomex Srl undertakes, during the warranty period specified below, to repair (at its warehouse) or replace as soon as possible those parts or products that prove defective, provided that this does not depend on breakages or failures caused by incompetence or negligence of the customer, lack of maintenance, use outside the technical specifications or purposes of use, fortuitous events or major force.

The warranty period is 24 months from the invoice date (12 months for professional buyers and users), therefore any lack of conformity must be reported within 24 months after the date of purchase (12 months for professional buyers and users). The time limit within which the defect of the product must be communicated from the moment it is manifested is 2 months.

The lack of conformity can be found for:

• malfunction
• manufacturing defect
• discrepancy between what was sold and what was received by the Customer

The warranty will apply to products that show conformity defects or faults not found or found at the time of purchase, provided they have been used correctly and in compliance with their destination and as required by any technical documents. The warranty will not be applied in case of negligence and carelessness from the customer, as well as mechanical or electronic changes not prescribed by the manufacturer.

For any further information regarding our order guarantees, contact us.