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Frequently Asked Questions
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HOW CAN I BE SURE THAT THE REPLACEMENT FOUND IS COMPATIBLE WITH MY APPLIANCE?
IF I HAVE CHOSEN A DIRECT PICK-UP AT YOUR MILAN STORE, WHEN CAN I PICK UP MY ORDER?
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CAN I SPECIFY A DIFFERENT DELIVERY ADDRESS THAN THE BILLING ADDRESS?
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HOW CAN I BE SURE THAT THE REPLACEMENT FOUND IS COMPATIBLE WITH MY APPLIANCE?
To be sure that the part you are buying is good for your appliance you need to know its brand, model, serial number or type and compare it with the models, serial numbers or type shown in the description of the desired product.
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HOW CAN I FIND THE TYPE OR SERIAL NUMBER OF MY APPLIANCE?
In most household appliances, the data can be found on the nameplate located under the appliance or on the back. For Braun and Oral B products, the type is generally found on the motor body. More information on how to find the type of a Braun appliance
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I AM NOT SURE THAT THE DATA CORRESPOND TO THE TYPE OR SERIAL NUMBER OF MY APPLIANCE. WHAT IS THE CORRECT FORMAT?
The various manufacturers adopt different formats to indicate the type or serial number. Here are some examples: Braun uses 4 numbers (Eg 4191, 4192, 3210) Polti uses a mixed format (Eg PBEU0010, PVEU0016, PBEU0048) Ariete uses the following format (Eg 0M137712AA0, 0M030931AR0) Vorwerk - Kobold uses this format (Eg VK131, K135, K136)
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WHAT IS THE CUSTOMER SUPPORT PHONE NUMBER?
You can contact us at 02.29510980 from the luned & igrave; on Saturdays. Find all the information on the page dedicated to Customer Assistance.
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WHAT ARE THE HOURS OF YOUR MILAN STORE?
Our store in Milan, in Via Friuli 63 is open from Monday to Saturday at the following times. Monday to Friday: 8.30-12.30 / 15.00-19.00 Saturday: 9.00-13.00
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ARE THE PRODUCTS FOR SALE NEW?
All products on sale on Elettrodomex.it are new and carefully packaged before being shipped.
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WHAT GUARANTEE DO THE PRODUCTS HAVE?
Products are generally covered by a standard warranty. Contact us to request more information about it.
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IS IT POSSIBLE TO BOOK AND BUY PRODUCTS NOT ON THE SITE?
Absolutely yes. We do everything possible to keep our online catalog constantly updated. If you do not find the product you want, it is likely that this is not immediately available in stock. You can contact us and request a reservation, as well as information on the expected delivery times.
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PRODUCT PRICES ARE VAT INCLUDED?
All prices published on Elettrodomex.it are inclusive of VAT.
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HOW CAN I TELL IF A PRODUCT IS IN STOCK?
On each product page the availability is clearly indicated: immediate, in 5/12 days or exhausted. For further information on this, consult the page dedicated to Shipping and deliveries.
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CAN I COLLECT PRODUCTS PURCHASED FROM YOU DIRECTLY?
Sure. If you prefer not to rely on a courier, you can choose to collect the products ordered on Elettrodomex.it directly at our store in Milan, Via Friuli 63. Find more information on the page dedicated to our in-store pick-up service.
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IF I HAVE CHOSEN A DIRECT PICK-UP AT YOUR MILAN STORE, WHEN CAN I PICK UP MY ORDER?
If you have chosen the direct collection at your point of sale in Milan, we will send you a communication via e-mail as soon as your order is ready and available for collection.
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WHAT ARE THE SHIPPING AND DELIVERY COSTS?
Find all the information on the page dedicated to Shipping and deliveries.
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CAN I SPECIFY A DIFFERENT DELIVERY ADDRESS THAN THE BILLING ADDRESS?
The quickest and most convenient way to buy is to register a personal account on Elettrodomex.it. Within your account you can in fact specify different billing and delivery addresses, as well as modify those already saved. In any case, even if you choose not to register, you can always indicate a delivery address different from the billing address at the time of checkout.
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HOW CAN I TELL IF MY ORDER HAS BEEN CORRECTLY ENTERED?
Once you have placed your order, you will receive a confirmation email with all the details and billing and delivery details. If you do not receive any communication within 2 hours, please contact us to proceed with all the necessary checks. We remind you that you can contact our Customer Support by phone on 02.29510980, or via e-mail at orders@elettrodomex.it.
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WHAT ARE THE PAYMENT METHODS AVAILABLE?
Orders on Elettrodomex.it can be paid by credit card, PayPal, bank transfer, cash or cash at our store. Find all the information on the payment page.
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HOW CAN I CHANGE AN ORDER?
To change an order already entered, contact our Customer Support by phone on 02.29510980, or by e-mail to orders@elettrodomex.it and request the change. We recommend that you have an order number to speed up the operation.
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HOW CAN I CANCEL AN ORDER?
To cancel an order already entered, contact our Customer Support by phone on 02.29510980, or by e-mail to orders@elettrodomex.it and request cancellation. We recommend that you have an order number to speed up the operation.
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WHAT IS THE COURIER MAKING DELIVERIES?
Currently we rely on the express courier Bartolini for all our shipments. International shipments to countries belonging to the European community can also be managed via DHL.
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HOW LONG DOES IT TAKE FOR THE ORDERED PRODUCTS TO BE DELIVERED TO ME?
Delivery times vary depending on the availability of products purchased. On every product page, availability is always clearly indicated. For more information, please also refer to the Shipping and Delivery page . If you still have any doubts, do not hesitate to contact our Customer Support by phone on 02.29510980, or by e-mail at orders@elettrodomex.it.
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WHAT CAN I DO IF I AM NOT AT HOME AT THE TIME OF DELIVERY?
If you are not at home at the time of delivery, the courier in charge of delivering the package to the address indicated during the order will leave a notice to inform you of the attempt to deliver. The notice contains all the data needed to track the parcel in storage at the nearest courier branch nearest you. Contact the courier directly to fix a new delivery, or contact our Customer Service at 02.29510980, or via e-mail at orders@elettrodomex.it.
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WHAT HAPPENS IF MY PRODUCT ARRIVES IN POOR CONDITION?
We pay particular attention and attention to all our packaging. If for any reason the product delivered arrives damaged or in poor condition, please let us know immediately by contacting our Customer Assistance by phone on 02.29510980, or by e-mail to orders@elettrodomex.it.
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HOW CAN I RECEIVE A PURCHASE INVOICE?
With each order, you will find the purchase invoice in the package along with the products purchased. If you wish to receive a digital version of the invoice please contact our Customer Support by phone on 02.29510980, or by e-mail to orders@elettrodomex.it.
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CAN I RETURN A PURCHASED PRODUCT? HOW?
You can always choose to return a product purchased by mistake, by sending written notice to ordini@elettrodomex.it within 14 days of receipt of the package. Find all the information on the page dedicated to the right of withdrawal.
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WHAT HAPPENS IF I RECEIVE NO REPLY TO MY E-MAIL?
No e-mails fall into oblivion: we always try to respond as quickly as possible to all requests that are received. If for some reason you do not receive an answer within a few days, please verify your email account and check that our message is not finished in the Antispam folder. Alternatively, you can contact our Customer Support at 02.29510980 or send us a new e-mail to orders@elettrodomex.it.
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